“Every great stay starts with a smooth welcome.”
🟡 1. Warm Welcome & Greeting
“Good morning! Welcome to [Hotel Name]!”
✅ Smile warmly
✅ Stand up if seated
✅ Make eye contact
✅ Ask how you can assist
🎯 Goal: Make the guest feel valued instantly.
🟣 2. Guest Identification
“May I have your ID and booking confirmation, please?”
✅ Verify name & ID
✅ Check reservation details (dates, room type)
✅ Confirm number of guests
✅ Confirm payment method if needed
🎯 Goal: Secure accurate guest information.
🔵 3. Registration Process
“Please fill out this registration card.”
✅ Confirm contact info
✅ Inform about hotel policies
✅ Process payment or pre-auth
✅ Have guest sign registration
🎯 Goal: Complete legal and operational check-in steps.
🟢 4. Room Assignment & Key Handover
“You’ll be staying in Room 305 on the 3rd floor.”
✅ Assign clean, inspected room
✅ Issue key card
✅ Inform of check-out time
✅ Offer room upgrade if applicable
🎯 Goal: Prepare guest for a smooth entry to their room.
🟠 5. Guest Orientation
“Let me tell you a bit about our hotel…”
✅ Share info about:
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Breakfast time & location
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Amenities (Wi-Fi, pool, gym, etc.)
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Emergency exits
✅ Offer map or hotel directory
🎯 Goal: Ensure guest is well-informed & independent.
🔴 6. Escort or Final Assistance
“Please let us know if you need anything. Enjoy your stay!”
✅ Offer luggage help
✅ Direct or escort to room
✅ Thank the guest again
✅ Ensure guest is comfortable
🎯 Goal: Leave a positive, lasting impression.
🛎️ First Impressions Matter!
Make every check-in:
🌈 Friendly | ✅ Efficient | 🛌 Informative
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